KSP graduates the largest telecommunications class in agency history
HENDERSON, Ky. — The Kentucky State Police announced 30 telecommunicators, representing 13 posts across the commonwealth, have graduated from the KSP Telecommunications Academy. This is the agency’s largest graduating class in its history.
KSP telecommunicators handle dispatch duties for Kentucky state troopers, commercial vehicle enforcement officers, conservation officers and other emergency service agencies as needed. In 2022, telecommunicators answered over 622,000 calls resulting in more than 396,000 requests for assistance.
The graduates of Class 22 received 160 hours of instruction over four weeks. Major training areas include legal liability, limits of telecommunicator authority, telecommunicator’s role in public safety, interpersonal communications, customer service, combating stress and PTSD, ethics and confidentiality, responder safety, basic fire dispatch, state emergency operation plans, criminal justice information systems, first aid training, emergency medical dispatch and special needs callers.
During the academy, graduates were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching first responders, providing emergency medical dispatch if needed, and correctly documenting information from the call for assistance. The training concluded with a computer simulation system that simulates their work environment in the radio room.
The Post 16 graduate of the 22nd KSP Telecommunications Academy included:
Alexandra Shultz, of Daviess County. Shultz is a graduate of Hancock County High School. She is the daughter of Johannah and Coby Shultz.
“Telecommunicators play an integral role in not only providing frontline service to those in need but also assisting our troopers as they carry out our agency mission. We welcome Alexandra to the Post 16 family, and I look forward watching her grow in her new career.” said Captain Brenton Ford, Commander of the Henderson post.
The agency is continuing to recruit for individuals to join Team Kentucky to provide critical assistance and assurance to their neighbors and loved ones. KSP telecommunicators the ability to receive an annual $3,100 training stipend. KSP telecommunicators now receive a starting salary of more than $41,000 annually. To apply for a telecommunicator position with KSP, click here, or contact the KSP post nearest to you for more information.