FRANKFORT, KY (WMSK) – Two telecommunicators will be joining Kentucky State Police Post 16 in Henderson after completing a six-week course and graduating Friday from the KSP Telecommunications Academy.
Cara Littrell and Michelle Nunn were among eleven graduates of the eighth class that began its studies on April 4, 2016 at the KSP Training Academy in Frankfort. KSP officials indicate the course provided 236 hours of instruction and included subjects such as: legal liability, limits of telecommunicator authority, the telecommunicator’s role in public safety, interpersonal communications, customer service, interaction with news media, stress, ethics and confidentiality, and several other areas of instruction.
State officials say the final week of the academy included training on computer-aided dispatch and other databases. To complete the course, the telecommunicators were required to successfully process scripted calls for service and demonstrate proficiency in obtaining pertinent information, dispatching responders, providing emergency medical dispatch if needed and correctly documenting information from the call service. Officials say this training is completed using a computer simulation system to mimic their working environment in the radio room.